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Lexmark Printer not pulling or picking paper out from the tray

This troubleshooting applies to the following printer;

Lexmark E260, Lexmark E360, Lexmark E460, Lexmark MS31x, Lexmark MS41x, Lexmark MS510, Lexmark MX310, Lexmark MX410, Lexmark MX51x, Lexmark MX61x, Lexmark MS310, Lexmark MS315, Lexmark MS415, Lexmark M1140, Lexmark MS510, Lexmark MS610, Lexmark MX310, Lexmark MX410, Lexmark MX5x, Lexmark MX610, Lexmark MX611, Lexmark X203, Lexmark X204, Lexmark X464, Lexmark X264, Lexmark X363, Lexmark X364, Lexmark CX74, Lexmark X548, Lexmakr C52x, Lexmark C73, Lexmark C74, Lexmark C540, Lexmark C543, Lexmark C544. Lexmark C546, Lexmark CS310, Lexmark CS410, Lexmark CS510, Lexmark X54, Lexmark X73x, Lexmark X548, Lexmark X560, Lexmark X746, Lexmark X748

Issue: Printer is not picking paper from tray 1.

Caused: The pick rollers is not sticking to the paper causing it to slide. When the printer's sensor detec that the paper its expecting to arrive did not arrive, then that's the time it gives paper jam error.

Solution:
Not picking paper from the tray

Remove the paper pick rollers. Just remove the rubbers and wash it with alcohol or soap and water. Wash it properly and dry.  DO this even if the pick tires looks clean. The cause of this is the materials used by Lexmark on this pick rollers. I talked to Lexmark tech regarding this and he said they're already rolling out pick roller replacement for those affected printers who is still getting the same issue even after performing the above steps.


Read more: http://tech4windows.blogspot.hk/2015/07/lexmark-printers-not-pulling-out-paper.html

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