Lexmark Printer not pulling or picking paper out from the tray

This troubleshooting applies to the following printer;

Lexmark E260, Lexmark E360, Lexmark E460, Lexmark MS31x, Lexmark MS41x, Lexmark MS510, Lexmark MX310, Lexmark MX410, Lexmark MX51x, Lexmark MX61x, Lexmark MS310, Lexmark MS315, Lexmark MS415, Lexmark M1140, Lexmark MS510, Lexmark MS610, Lexmark MX310, Lexmark MX410, Lexmark MX5x, Lexmark MX610, Lexmark MX611, Lexmark X203, Lexmark X204, Lexmark X464, Lexmark X264, Lexmark X363, Lexmark X364, Lexmark CX74, Lexmark X548, Lexmakr C52x, Lexmark C73, Lexmark C74, Lexmark C540, Lexmark C543, Lexmark C544. Lexmark C546, Lexmark CS310, Lexmark CS410, Lexmark CS510, Lexmark X54, Lexmark X73x, Lexmark X548, Lexmark X560, Lexmark X746, Lexmark X748

Issue: Printer is not picking paper from tray 1.

Caused: The pick rollers is not sticking to the paper causing it to slide. When the printer's sensor detec that the paper its expecting to arrive did not arrive, then that's the time it gives paper jam error.

Not picking paper from the tray

Remove the paper pick rollers. Just remove the rubbers and wash it with alcohol or soap and water. Wash it properly and dry.  DO this even if the pick tires looks clean. The cause of this is the materials used by Lexmark on this pick rollers. I talked to Lexmark tech regarding this and he said they're already rolling out pick roller replacement for those affected printers who is still getting the same issue even after performing the above steps.

Read more:

How to Fix Lexmark printer Paper jam 31.46, 31.66, or 201.22

Applicable to the following Lexmark printer models

Single function: MS310, MS410, MS510, MS610, M1145, & M3150
Multi function: MX310, MX410, MX51x, MX61x, XM1145, & XM3150

Possible cause

A paper jam does NOT cause the 201.22 error code. Most likely it is caused by not inserting the cartridge fully before closing the cartridge door. Closing the door in this condition will jam the linkage that opens the toner port to the imaging unit, thus the Imaging Unit starves and will not print or the auger motor will over torque because the port is not open.

Error codes 31.46 and 31.66 are precursors to the 201.22 error code. The steps below should be followed for any of these errors.


1. Open the printer's front door and inspect the cartridge button. It should not be stuck. Try using a different cartridge.

Lexmark Cartridge button
Cartridge button

2. Check the cartridge plunger if damage or broken.

Damage Cartridge plunger
Damage Cartridge plunger

3. Make sure the cartridge is seated completely.

4. If issue persist, proceed with the Firmware update.


If the cartridge plunger is broken is broken, replace the entire Front access cover. Refer to the information below for the part #.

40X9148 Cartridge plunger or 40X8056 Front access cover for MS310, MS312, MS315, MS415, MS410,  M1140, MS510, MS610dn, M1145, & M3150
40X9148 Cartridge plunger or 40X8268 Front access cover for MS610de & M3150 (4.3" panel only)
40X9148 Cartridge plunger or 40X9068 MPF front access cover for MX310, MX410, MX51x & XM114x
40X9148 Cartridge plunger or 40X9068 Front access cover (MPF) for MX610 & XM3150

If 201.22 persists even with a different cartridge in place, Replace the Cartridge Gear Box – P/N: 40X8083 (For MS310, MS410, MS510, MS610, MX310, MX410, MX51x, MX61x). Call Lexmark Technical Support.

Lexmark MS310, Lexmark MS410, Lexmark MS510, Lexmark MS610, Lexmark M1145, & M3150, Lexmark MX310, Lexmark MX410, Lexmark MX511,
Lexmark MX510, Lexmark MX610, Lexmark MX611, paper jam 31.46, paper jam 31.66, paper jam 201.22, page jam.