Lexmark Printer not pulling or picking paper out from the tray

Issue: Printer is not picking paper from tray 1.

Caused: The pick rollers are not sticking to the paper causing it to slide. When the printer's sensor detects that the paper its expecting to arrive did not arrive, then that's the time it gives paper jam error.

Not picking paper from the tray

Remove the paper pick rollers. Just remove the rubbers and wash it with alcohol or soap and water. Wash it properly and dry.  DO this even if the pick tires look clean.

The cause of this is the materials used by Lexmark on this pick rollers. I talked to Lexmark tech regarding this and he said they're already rolling out pick roller replacement for those affected printers who is still getting the same issue even after performing the above steps.

TagsLexmark E260Lexmark E360Lexmark E460Lexmark MS31xLexmark MS41x, Lexmark MS510Lexmark MX310Lexmark MX410Lexmark MX51xLexmark MX61xLexmark MS310Lexmark MS315Lexmark MS415Lexmark M1140Lexmark MS510Lexmark MS610Lexmark MX310Lexmark MX410Lexmark MX5xLexmark MX610Lexmark MX611Lexmark X203Lexmark X204Lexmark X464Lexmark X264Lexmark X363Lexmark X364, Lexmark CX74Lexmark X548Lexmark C52xLexmark C73Lexmark C74Lexmark C540Lexmark C543Lexmark C544Lexmark C546Lexmark CS310Lexmark CS410Lexmark CS510Lexmark X54Lexmark X73xLexmark X548Lexmark X560Lexmark X746Lexmark X748

How to Fix Lexmark printer Paper jam 31.46, 31.66, or 201.22

Applicable to the following Lexmark printer models

Single function: MS310, MS410, MS510, MS610, M1145, & M3150
Multi-function: MX310, MX410, MX51x, MX61x, XM1145, & XM3150

Possible cause

A paper jam does NOT cause the 201.22 error code. Most likely it is caused by not inserting the cartridge fully before closing the cartridge door. Closing the door in this condition will jam the linkage that opens the toner port to the imaging unit, thus the Imaging Unit starves and will not print, or the auger motor will over torque because the port is not open.

Error codes 31.46 and 31.66 are precursors to the 201.22 error code. The steps below should be followed for any of these errors.


1. Open the printer's front door and inspect the cartridge button. It should not be stuck. Try using a different cartridge.

Lexmark Cartridge button
Cartridge button

2. Check the cartridge plunger if damage or broken.

Damage Cartridge plunger
Damage Cartridge plunger

3. Make sure the cartridge is seated completely.

4. If issue persist, proceed with the Firmware update.

If the cartridge plunger is broken is broken, replace the entire Front access cover. Refer to the information below for the part #.

40X9148 Cartridge plunger or 40X8056 Front access cover for MS310, MS312, MS315, MS415, MS410,  M1140, MS510, MS610dn, M1145, & M3150
40X9148 Cartridge plunger or 40X8268 Front access cover for MS610de & M3150 (4.3" panel only)
40X9148 Cartridge plunger or 40X9068 MPF front access cover for MX310, MX410, MX51x & XM114x
40X9148 Cartridge plunger or 40X9068 Front access cover (MPF) for MX610 & XM3150

If 201.22 persists even with a different cartridge in place, Replace the Cartridge Gear Box – P/N: 40X8083 (For MS310, MS410, MS510, MS610, MX310, MX410, MX51x, MX61x). Call Lexmark Technical Support.

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